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How Will I Know When My Delivery Will Arrive?

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When your order will be delivered is largely determined by the type of products you are ordering and the delivery address.

We'll always give you the earliest date an item can be delivered on the product page, however this can change if you live outside of mainland UK and in some instances is dependent on our suppliers. Once you've placed an order with us we'll email you when we despatch your order and give you a delivery date and a time slot. You can then use our online tracking to keep up to date with your delivery.

If you are placing an order which includes a large item, such as a bath, shower enclosure or bathroom furniture, at the point at which you place your order, you will be able to pick the day you would like your items delivered, subject to stock availability and your postcode area.

If any of the items on your order are out of stock, unfortunately, we can't give you a definite delivery date until all the items are available, as we ship all items on an order together.

If you live in one of the more remote parts of the UK, we are also unable to give you a guaranteed delivery date until a few days after your order has been dispatched from our warehouse. This is due to us using an external delivery partner who will call you to book in your delivery once they have your goods in their possession.

Finally, if your order consists of just small items such as taps or accessories, your order will be delivered by our courier, who generally will deliver within 2-3 working days of us dispatching your order from the warehouse, unless you have ordered on a next day delivery, in which case, your order should be with you the next working day if ordered before 3pm.

 

OK, I know what day my delivery will arrive, can you tell me what time it will arrive?

If your order is being delivered by our 2 man delivery service, you will receive a notification via email and text message the evening before your delivery date to provide you with a 2 hour time slot, which means you don't have to wait in all day, which we know is frustrating!

On the day of the delivery, you will also receive a call from our driver when he is approximately 30 minutes away to advise you on his current status.

If your order is being delivered by one of our delivery partners, unfortunately, we can not advise you of a delivery time slot due to it being an all day appointment. Delivery times can range between 8am and 6pm.

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