From the moment your refund has been authorised by our team, it generally takes around 21 working days for us to process it through our accounts team.
If you paid via cash or bank transfer, a cheque will be raised and posted out to you, which, again, can take up to 21 working days to be raised.
If you paid via finance and are cancelling your order in full, we will notify our finance partner and have the agreement cancelled for you.
In all cases, if you provided us with an email address on your order, you will receive an email to confirm the refund has been processed.
If you still haven't received your refund and want us to look into it for you, please contact us on 0871 244 0935.