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How Will I Receive My Refund?

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If you are owed a refund, we always try to refund you using the same method you paid with initially. However, if you paid via Cash or BACS, we will send you out a cheque instead.

Here's a full summary of the refund methods we use:

  • If you paid online or over the phone, your refund will go back onto the credit/debit card you paid with.

  • If you paid via Chip and PIN in one of our stores, your refund will be made via cheque.

  • If you paid via Cash or Bank Transfer, you will receive a cheque in the post.

  • If you paid via Finance, if you are cancelling your order in full, no payment will be taken from your bank, but if you are part-cancelling the order, the refund will come off your last instalment. 

Please Note: Refunds can take up to 14 working days to be processed by our team and a further few days to be seen in your bank, or for a cheque to reach you via post. If you provided us with an email address on your order, we will email to notify you when your refund has been processed.


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