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My Concealed Cistern (Toilet) Isn't Flushing Correctly

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One of the most common queries we get into our technical team each week is over a concealed cistern not flushing correctly, be it not flushing when the flush button is pressed, or water constantly running into the toilet. Generally, this issue is down to how the product has been installed rather than an issue with the cistern itself. 

We have therefore put together a short troubleshooting guide to help diagnose any issues you might have and hopefully get them resolved for you quickly.

Please note, if after following the troubleshooting guide, you need to order some spare parts, please contact our technical team via Live Chat or via our Online Contact Form.

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