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I've Received My Order But There's An Item Missing

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If your order has been delivered but you believe your are missing an item, please review the delivery note that was provided with your order when it was delivered and check the item count on the delivery note vs what you have received.

Please note, we commonly find that items such as bath leg sets often get reported as missing when in fact they are attached to the bath itself, usually on the underside of the bath, so please double check if this is an item you believe to be missing. Also see the attached guide on where to look for your bath leg set.

If you still believe you have a shortfall, the quickest way to get this resolved is to contact our customer services team via Live Chat. Please have your order number ready so our team can assist you more quickly.


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