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How Do I Exchange An Item I Have Purchased?

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We are very proud to offer a 365 day exchange period. This means that you are able to return any unwanted items back to us within 365 days of your original purchase date for an exchange. We understand that things don't always go according to plan, so if you've had a rethink about your bathroom layout, or change of heart about your basin style, you have 365 days to let us know and we'll provide you with an exchange for your preferred items.

Please note, we can only accept exchanges on items if the items you are returning are:

  • Unused
  • Uninstalled
  • In good condition
  • In the original packaging

To organise the exchange, please contact our customer services team via the contact form below, or alternatively, you can contact them by phone on 01925 544 861.


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