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I've Received An Incorrect Item On My Order

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If your order has been delivered but you believe you have received the wrong item, please review the delivery note that was provided with your order when it was delivered and check the list of items against what you have received,

Please note, we commonly find that some items will be described on the delivery note in a specific way, but the box is worded differently, especially when it comes to the names of products. Please double check the contents of the box where possible to ensure the item is definitely incorrect.

If you still believe you have received an incorrect item, the quickest way to get this resolved is to complete the request form below and one of our team will get back to you as soon as possible. We do require pictures of the product you have received, as well as any external packaging and labels to investigate your claim.


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